AutoUncle has revolutionised the automotive industry with digital innovative products that have set new standards, and you have the chance to become a part of an extraordinarily ambitious and internationally scaling company. We are looking to add new colleagues to our Nordic Sales and Integration & Customer Success team at our HQ in Aarhus and further develop AutoUncle as the industry driver in Denmark and the Nordics. We're determined to develop you personally and professionally and there will be huge opportunities to grow within the organisation and advance on multiple levels as we’re growing with rocket speed!

Your role as a Customer Success Manager

With reference to the Head of Sales you’ll work closely with our Sales, Integration & Customer Success teams to ensure a loyal and happy customer base in Denmark and across the Nordics, focusing on providing real value and ROI for them and for AutoUncle through onboarding, retention, churn prevention and customer development/sales opportunities.

Your daily tasks will be;

  • Creating a close relationship with the new customer in the onboarding phase, training users in our tools and products online and making sure they have success
  • Health Checks via monthly/quarterly check-ins with customers to ensure happy customers
  • Proactively respond to any alerts or red flags regarding poor customer health metrics
  • Quickly responding and handle customer enquiries
  • Developing customers via up/cross-selling, renegotiate, and upgrades

Your competencies

You get energy from- and self ignite when faced with a new customer to onboard, or turn a non-performing customer to a success! You have at least 2 years of experience with B2B customer success, relationship building or account management from a Saas, digital marketing space or similar. Moreover you’ve;

  • external customer-facing experience, with strong oral and written communication skills
  • a good technical understanding, and used to handle complex innovative products and can explain it to non technical people
  • tec-savviness in terms of working with different applications CRM systems etc.
  • professional fluency (speaking and writing) in Danish and/or Swedish as you’ll communicate with customers in this language
  • confidence in English as this is our internal company language
  • an eye for detail and structured of nature
  • a growth mindset, wants to learn and develop yourself and others
  • humour, thrive in a feedback culture and is a trusted colleague

Info

  • Application deadline: Asap - we’re having conversations on an ongoing basis.
  • Start date: 03.08.2020 or by agreement.
  • Working hours: Full time (37 hours).
  • Office: Klostergade 56C, 8000 Aarhus C.
  • Salary: Depends on qualifications

Apply

Just send us your resume/CV and a brief description of what drives and motivates you and we’ll get back to you as soon as possible.

We handle all interactions discreetly and will make sure that your interest in growing is not going to create conflict elsewhere.

About AutoUncle

Most people know AutoUncle for the consumer service (native apps and web) used by millions of consumers in 14 European countries. But, new colleagues tend to get very excited when they see the technological depth there is to AutoUncle’s platform (car valuations based on advanced statistics, indexing and data processing of millions of cars daily, pro dealership tools, automatic marketing platforms, automated billing and so much more).

The company is financially strong and operates like a fast growing scale-up. There is a clear company vision (driven forward with OKRs) and a healthy work culture. In combination with the company vision, we work methodically to build The Most Human Company – a place where we can be ambitious, have international impact and treat each other as always growing and oscillating human beings.

We are an extremely ambitious, energetic, and international team of +60 employees. We're in a constant vacuum of learning and developing ourselves and each other, and have offices in central Aarhus, Hamburg, Amsterdam & Cluj.