If you are a world class Customer Success team builder with vast experience in fostering high-performance cultures and scalable workflows internationally, this is a unique opportunity to become a key driver in our international expansion.

The journey you are joining at AutoUncle

Born as a product company AutoUncle has changed the game of how cars are bought and sold. We’re proud of how we have led the development of online transparency in the car market and grateful for the accelerated growth we've experienced in the last years. Our results are a product of an ambitious human culture and a guiding principle of creating the world's most used platform for making hassle-free deals happen.

While riding a strong momentum, we care intensively about our wellbeing and success of our customers. As we grow with high velocity, we need to deliver on our customer promise, and help our customers be as successful as possible. We therefore need to grow our customer success teams, and continue the development of our international best practices in our Customer Success teams internationally. Our culture is our biggest asset, and we must continue to foster a culture of inclusion, openness, feedback and mastery – an environment where feedback flows with compassion and where decisions are made based on feedback from end-users, not the highest paid person in the room.

Your mission as Head of Customer Success

As Head of Customer Success, you will be responsible for recruiting new team members internationally supported by Talent Acquisition, fostering the well-being, growth of colleagues, general performance and process’ of our international Customer Success set-up. Your responsibility in this role and the main drivers of this mission will be:

  • Cultivating a growth culture with emphasis on feedback, learning, experimentation, openness and velocity.
  • Define, implement and cultivate state of the art customer success processes and capabilities across segments and international markets .
  • Work methodically, data driven and proactive with the Customer Success teams across segments to ensure the long term success of our customers.
  • Creating a world class Customer Success culture across markets and deeply integrating with sales, marketing & product development.
  • Lead the growth of AutoUncle’s international Customer Success team and attract top talent together with our Talent Acquisition team, and secure a smooth integration.

The role naturally has a strong process excellence and people-focus and we anticipate that most of your time is spent in conversation with existing colleagues (we prioritise 1:1s very highly), key customers and internal stakeholders in product and sales. Rasmus, VP of Sales, will be your direct manager and you will be able to work closely together with the company’s leadership team.

We expect you to work most of the time out of the head office in Aarhus, but visits to Hamburg and other locations are expected on a monthly basis.

Your profile

The qualities about you that we hope to see from your past experiences are:

Personal competencies

  • Naturally curious to understand root-causes of problems and challenges
  • Able to think analytically and develop a plan driven by numbers
  • Structured and able to plan strong processes for communication and handle customer interactions
  • Is a strong communicator and is capable of crafting world class value adding content
  • Is passionate about personal development
  • Skilled in coaching, training and people development
  • A commercial mindset - is a "sales person" by heart and training
  • Is driven by making real changes on both personal, team and industry level

Professional experience

  • +3 years of experience with Customer Success, Relationship Management, or Account Management in a SaaS company or digital marketing environment.
  • Proven track record of managing a customer-facing team
  • Ability to create structure and design effective processes for obtaining customer feedback and insights
  • Has worked successfully with customer health metrics to prioritise the required action needed on each customer
  • Is digital native and is familiar with setting up automated communication processes
  • Skilled in writing content for customer success purposes
  • Has great understanding of digital marketing
  • Used to work on international markets/environments.
  • You speak and write English professionally. Danish Swedish and/or German languages skills are a big plus.

Don’t hesitate to reach out if you are unsure if you check all those boxes, if you are ambitious and talented we want to talk to you.

Info

Application deadline: Asap - We'll stop looking when we've found the perfect person for the job.

Start date: By agreement.

Working hours: Full time (37 hours).

Office: Klostergade 56C, 8000 Aarhus C.

Salary: Depends on qualifications

Apply

Just send us your resume/CV and a brief description of what drives and motivates you and we’ll get back to you as soon as possible.We handle all interactions discreetly and will make sure that your interest in growing is not going to create conflict elsewhere.

About AutoUncle

Most people know AutoUncle for the consumer service (native apps and web) used by millions of consumers in 14 European countries. But, new colleagues tend to get very excited when they see the technological depth there is to AutoUncle’s platform (car valuations based on advanced statistics, indexing and data processing of millions of cars daily, pro dealership tools, automatic marketing platforms, automated billing and so much more).

The company is financially strong and operates like a fast growing scale-up. There is a clear company vision (driven forward with OKRs) and a healthy work culture. In combination with the company vision, we work methodically to build The Most Human Company – a place where we can be ambitious, have international impact and treat each other as always growing and oscillating human beings.We are an extremely ambitious, energetic, and international team of +60 employees. We're in a constant vacuum of learning and developing ourselves and each other, and have offices in central Aarhus, Hamburg, Amsterdam & Cluj.